ee33's Privacy Policy & Data Protection

ee33 ("we", "us", "platform") has established this Privacy Policy ("Policy") as a commitment to protecting the personal information of our users ("you", "your"). This Policy describes how we collect your information, why we collect it, how we use it, and in what circumstances it may be shared with third parties.

Please read this Policy carefully before using any ee33 service. By using our platform, you are considered to have given your consent to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

2.1 Information You Provide Directly

Information you give us during registration, login, and use of our services may include:

• Full name and date of birth
• Valid email address and mobile number
• Government-issued identification details for identity verification (e.g., National ID card)
• Financial transaction details — information related to bKash, Nagad, Rocket, or Upay accounts
• Any messages or documents you provide when contacting support

2.2 Automatically Collected Information

When you visit or use our platform, certain information is collected automatically, such as:

• IP address and device identifier information
• Browser type and version, operating system
• Pages visited, links clicked, and time spent on the site
• Login and logout time and date
• Gameplay history and betting activity data

2.3 Cookies and Similar Technologies

ee33 uses cookies and similar tracking technologies to remember your session, improve platform functionality, and tailor your experience to your preferences. You can disable cookies from your browser settings, but this may disrupt some platform functions.

Information collected from you is used for the following purposes:

• Account Management: To create, verify, and maintain your ee33 account.
• Identity Verification: To confirm age and identity as part of fulfilling legal obligations.
• Financial Transactions: To properly handle deposits, withdrawals, and bonus-related activities.
• Support Services: To respond to your questions, complaints, and requests.
• Security & Fraud Prevention: To detect unauthorized access and suspicious activity.
• Platform Improvement: To enhance service quality through analysis of user behavior.
• Responsible Gaming: To identify potentially risky behavior and provide necessary support.
• Legal Compliance: To remain in line with applicable laws and regulations.

4.1 Service Provider Partners

ee33 works with certain trusted technology and service providers who assist in operating our platform. These partners include payment processors, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt), and technology infrastructure suppliers. These partners are given access only to the minimum information necessary to deliver specific services, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

In the following circumstances, ee33 may be required to disclose your information to the relevant authorities:

• To comply with applicable laws, regulations, or court orders
• To meet obligations related to anti-money laundering (AML) and counter-terrorism financing (CTF)
• To assist in the investigation of fraud or criminal activity
• To protect the legal rights of ourselves or our users

4.3 Business Transfers

If ee33 undergoes a merger, acquisition, or asset sale, your information may form part of the transferred assets. In such a case, we will notify you in advance and your rights under this Policy will remain protected.

ee33 has adopted industry-standard technical and organizational measures to keep your personal information secure. The key components of our security framework are as follows:

• SSL Encryption: All data transmissions are secured by SSL/TLS encryption technology, keeping your information unreadable to third parties.
• Encrypted Storage: Sensitive personal information is stored in encrypted databases.
• Access Controls: Only authorized personnel can access specific user data, and this access is restricted on a need-to-know basis.
• Firewall & Intrusion Detection: Our systems are continuously monitored to detect suspicious activity.
• Regular Security Assessments: Regular security audits of our technology infrastructure are conducted.

However, complete security on the internet cannot be guaranteed. We ask that you use a strong password, do not share your login details with anyone, and notify us immediately if you notice any suspicious activity.

ee33 retains your personal information for as long as necessary. The criteria for retention periods are as follows:

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a specified period to meet legal obligations (such as AML record-keeping requirements).
• Transaction Records: Financial transaction records are retained for the period required under applicable law.
• Dispute Resolution: Relevant information is retained until any legal dispute is resolved.

Once the retention period has expired, your information will be securely deleted or anonymized.

ee33 strictly refrains from providing services to anyone under the age of 21. Our platform is not intended for minors under any circumstances, and we do not knowingly collect personal information from any minor.

If it comes to our attention that a minor is using our platform or that their information has been collected, we will immediately close that account and delete the collected information.

If you believe a minor is using our platform, please contact us immediately.

ee33 uses software from various world-class game providers. These providers (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Microgaming, NetEnt, Ezugi) supply their own technology and operate under their own privacy policies.

During gameplay, certain technical data (such as gameplay data and scores) may reach the servers of these providers. They all adhere to strict data protection standards and are bound by agreements with ee33 to protect our users' information.

ee33 may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• By sending a notification to your registered email address
• By displaying a clear notice when you access the platform
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after an update will be considered as your consent to the revised Policy. We encourage you to visit this page regularly.